Consumers struggle to service debt repayments as living costs rise sharply

Time to batten down the hatches and deal with expensive debt as interest rates and inflation take their toll South Africa’s annual consumer price inflation quickened to 6,5% in May, the highest since January 2017 when the rate was 6,6%. Transport and food accounted for just over half of the annual rate. In May 2021, […]

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Millions of South Africans are drowning in debt and have no plan to break the debt spiral

Millions of South Africans are drowning in debt and have no plan to break the debt spiral In an environment of rising interest rates, declining monthly household incomes, growing inflation and the highest fuel prices we have ever faced in our history, South Africans are facing extraordinary financial headwinds and struggling to service their debt [...]
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The changing face of debt collection in the pandemic recovery

One of the lasting impacts of COVID-19 is going to be a significant increase in distressed, financially vulnerable consumers, many of whom will find themselves with impaired credit records through no fault of their own. Credit providers simply cannot assume a business-as-usual approach in the COVID-19 recovery stage. It is imperative that we comprehensively understand [...]
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Embracing Impact Sourcing in the Global Business Services Sector

With South Africa nominated the most favored offshore destination for CX delivery services in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, SA’s Business Process Outsourcing (BPO) industry has been given a significant boost in terms of investment and employment potential. It also means that adopting impact sourcing and socially responsible supply chains will be [...]
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