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Shapiro Shaik Defries and Associates recognised by FASSET for its commitment to lifelong learning interventions and skills development

Between April 2022 to Feb 2023, 421 permanent employees at Shapiro Shaik Defries and Associates (SSDA), a leading collections and recoveries BPO, were put through their paces in various training and skills development programmes.  In total, 4256 training opportunities were taken up by 421 employees to further develop their skills and competencies, and enhance their […]

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Needing to be different to make a difference – Part 2

How to be different to make a difference Unpacking the long overdue disruption of the collection and recovery framework to make a real difference to debtor recovery Opinion by Tej Desai, CEO of Alefbet Collections & Recoveries and Bruce Curry, Independent Collections and Recovery consultant In our previous blog, we unpacked a myriad local and

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Needing to be different to make a difference – Part 1

Unpacking the changing face of debt collection and resolution in a radically strained and altered economy Opinion by Tej Desai, CEO of Alefbet Collections & Recoveries and Bruce Curry, Independent Collections and Recovery consultant Everybody in the South African Credit Industry is aware of the economic challenges, their causes and the medium to long term

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Is your Debt Collections Partner still the Right Fit for your Business and Changing Market Conditions?

Opinion by Tej Desai, Chief Executive Officer of Alefbet Collections & Recoveries, a group of collections BPO firms which includes Shapiro Shaik Defries and Associates,  Metropolitan Revenue Collections and ITC Business Administrators.     Debt collection methodology and strategy has evolved significantly over the years, with changes in laws, regulations, and technology driving these changes. Similarly,

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Key considerations in selecting a collections partner for your business

With South Africa nominated the most favored offshore destination for CX delivery services in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, SA’s Business Process Outsourcing (BPO) industry has been given a significant boost in terms of investment and employment potential. It also means that adopting impact sourcing and socially responsible supply chains will be

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Embracing Impact Sourcing in the Global Business Services Sector

With South Africa nominated the most favored offshore destination for CX delivery services in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, SA’s Business Process Outsourcing (BPO) industry has been given a significant boost in terms of investment and employment potential. It also means that adopting impact sourcing and socially responsible supply chains will be

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New models of credit management and debt collection are critical as COVID trauma lingers

Levels of consumer and business financial distress were profound in 2020 and are now deepening in 2021 as COVID-19 looks set to rule the global landscape for months, if not years to come. Given the enduring and domino-devastation wrought by the pandemic, new approaches to credit risk management and debt collection will be key in

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Low interest rates present perfect opportunity to pay off debts and save on the cost of credit

South Africa’s interest rates are the lowest they have been in 20 years.  For consumers, this means that the cost of debt has become significantly cheaper, and repayments on the likes of bonds, vehicles, personal loans and other credit facilities are likely to be notably lower than they were prior to the rate cuts if

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Consumers Encouraged to Proactively Manage Debt Commitments in COVID-19 Fallout

South Africa’s economy is languishing on the brink of one of the deepest recessions since 1992 with joblessness and retrenchments on the rise across all industries and economic sectors.  While South Africa has been struggling with stagnant economic growth for some time, the COVID-19 pandemic and subsequent lockdowns have exacerbated the fallout.  Banks and credit

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South Africa’s ranking as a top destination for Global Business

South Africa’s ranking as a top destination for Global Business Services – or offshoring business processes – is good news for South Africa and it’s very good news for youth employment, an area where some 50% of young South Africans are unemployed. South Africa’s GBS sector provides a crucial lifeline for thousands of people, notably

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