Meet Themba, a 23-year old graduate who has just landed a permanent job as a graphic designer with an ad agency. Themba is looking to buy his first car which will make travelling to work a lot easier than the current 90-minute commute. Themba prides himself on paying cash for everything he has and has […]
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Middle-class South Africans face a crisis of soaring living costs for essentials such as groceries, fuel, medicine, education, transport and electricity, while the unrelenting high interest rates mean that home and vehicle loans are drastically more expensive to service. Since November 2021, homeowners with a R2 million bond have been slammed with increases of more
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Between April 2022 to Feb 2023, 421 permanent employees at Shapiro Shaik Defries and Associates (SSDA), a leading collections and recoveries BPO, were put through their paces in various training and skills development programmes. In total, 4256 training opportunities were taken up by 421 employees to further develop their skills and competencies, and enhance their
How to be different to make a difference Unpacking the long overdue disruption of the collection and recovery framework to make a real difference to debtor recovery Opinion by Tej Desai, CEO of Alefbet Collections & Recoveries and Bruce Curry, Independent Collections and Recovery consultant In our previous blog, we unpacked a myriad local and
Needing to be different to make a difference – Part 2 Read More »
Unpacking the changing face of debt collection and resolution in a radically strained and altered economy Opinion by Tej Desai, CEO of Alefbet Collections & Recoveries and Bruce Curry, Independent Collections and Recovery consultant Everybody in the South African Credit Industry is aware of the economic challenges, their causes and the medium to long term
Needing to be different to make a difference – Part 1 Read More »
Opinion by Tej Desai, Chief Executive Officer of Alefbet Collections & Recoveries, a group of collections BPO firms which includes Shapiro Shaik Defries and Associates, Metropolitan Revenue Collections and ITC Business Administrators. Debt collection methodology and strategy has evolved significantly over the years, with changes in laws, regulations, and technology driving these changes. Similarly,
With South Africa nominated the most favored offshore destination for CX delivery services in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, SA’s Business Process Outsourcing (BPO) industry has been given a significant boost in terms of investment and employment potential. It also means that adopting impact sourcing and socially responsible supply chains will be
Key considerations in selecting a collections partner for your business Read More »
With South Africa nominated the most favored offshore destination for CX delivery services in 2021 in the Ryan Strategic Advisory BPO Omnibus Survey, SA’s Business Process Outsourcing (BPO) industry has been given a significant boost in terms of investment and employment potential. It also means that adopting impact sourcing and socially responsible supply chains will be
Embracing Impact Sourcing in the Global Business Services Sector Read More »
Levels of consumer and business financial distress were profound in 2020 and are now deepening in 2021 as COVID-19 looks set to rule the global landscape for months, if not years to come. Given the enduring and domino-devastation wrought by the pandemic, new approaches to credit risk management and debt collection will be key in
New models of credit management and debt collection are critical as COVID trauma lingers Read More »
South Africa’s interest rates are the lowest they have been in 20 years. For consumers, this means that the cost of debt has become significantly cheaper, and repayments on the likes of bonds, vehicles, personal loans and other credit facilities are likely to be notably lower than they were prior to the rate cuts if
