Human Capital
Learn About
Human Capital
To provide a world-class service to our clients, we understand that we must start with providing a world-class service to our people. At SSDA we drive a high-performance culture focusing on the following key areas:
- Development and Training – this is an ongoing commitment to our people and is strongly aligned to the objectives of the business and our people in realising their career development ambitions.
- Top talent – we attract and develop top talent. As one of the top collections companies in the industry, we compete with the best.
- Retention – employee engagement and experience, rewards and recognition are a pivotal part of our human capital strategy in driving a performance culture and creating an environment where our people can thrive.
- Career development - the opportunity to extend and diversify skills into management roles are many within our group of BPO businesses. As a sector in need of skills in management and leadership roles, there is a plethora of career progression opportunities for the ambitious agent.
We focus on providing an empowering and supportive employee experience, so that our clients get to experience the same from our people.
Our Client's Needs Are as Varied
As The Industries They Work In
Our Client's Needs Are as Varied As The Industries They Work In
From major listed credit grantors to small financial boutique houses, medical service providers, telecommunication giants and governmental institutions, we understand our clients’ needs and exceed their expectations. We add commercial value to our clients, and are available to brainstorm and champion innovation, working as a partner to our clients.
Our goal is to maximise the amount of debt collected and returned to the business, but at the same time it requires a more data-driven and empathetic approach that sees your business recover what’s due, but also helps maintain a positive relationship with your clients.